Privacy Policy
VALEFALL Privacy Policy
Last updated: November 2025
This Privacy Policy describes how VALEFALL (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://valefall.com (the “Site”) or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Site.
1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page, with the date revised above.
2. Information We Collect
a. Information You Provide Directly
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Contact details: name, billing and shipping address, phone number, email.
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Order details: purchased items, payment confirmation, order number.
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Account details (if applicable): username, password.
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Customer support messages or inquiries you send us.
b. Information Collected Automatically
We collect certain data automatically when you visit our Site, such as:
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Device and browser information
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IP address and location
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Pages viewed and time spent on the Site
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Cart actions and clicks
This data is collected through cookies, pixels, and similar technologies to improve user experience and performance.
c. Information from Third Parties
We may receive limited information from service providers, such as:
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Shopify, which powers our online store and payment infrastructure
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Payment processors (for secure transaction handling)
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Shipping partners (for order delivery and tracking)
3. How We Use Your Information
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To process and fulfill orders: including payment, shipping, and returns.
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To provide customer support and respond to inquiries.
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To send updates and promotional messages, if you opt-in.
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To prevent fraud and ensure the security of transactions.
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To improve our products and website experience.
4. Cookies
Our website uses cookies to operate efficiently, improve user experience, and analyze traffic.
You can manage or disable cookies through your browser settings, though this may affect site performance.
For more information, see Shopify’s Cookie Policy.
5. Sharing of Personal Information
We may share your data only with:
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Vendors and service providers (e.g., Shopify, fulfillment partners, analytics tools).
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Business and marketing partners for targeted advertising (when legally permitted).
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Authorities, when required by law (fraud, tax, or regulatory obligations).
We do not sell or rent your personal data.
6. User-Generated Content
Any content (e.g., product reviews, social media tags) that you voluntarily share publicly may be visible to others. Please avoid posting sensitive information.
7. Third-Party Links
Our Site may contain links to external websites or platforms. We are not responsible for the content, privacy, or security of those third parties.
8. Children’s Data
We do not knowingly collect information from individuals under 16 years old.
If you believe your child has provided personal data, contact us for deletion.
9. Data Retention and Security
We retain your personal information only as long as necessary for business or legal purposes.
While we implement security measures (SSL, encryption, access controls), no system is 100% secure. Please do not send sensitive details (e.g., full payment info) by email.
10. Your Rights
Depending on your location, you may have the right to:
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Access, correct, or delete your personal data
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Receive a copy of your data (“portability”)
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Withdraw consent or opt out of marketing emails
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Restrict or object to data processing
You can exercise these rights by contacting us directly (see Section 11).
We will not discriminate against you for exercising your rights.
11. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please contact:
VALEFALL
📍 10 Rue de Rivoli, Paris, France
📧 support@valefall.com
12. Shopify Integration
Our store is hosted on Shopify Inc. They provide the e-commerce platform that enables us to sell our products.
Shopify stores and processes your information securely.
You can review their privacy practices here: https://www.shopify.com/legal/privacy